Human-centered digital transformation is the best way to transform, modernize, optimize and secure your organization.
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Our Experience Threading Framework illustrates the way we take a human-centered approach to continuously improving the digital experience for your employees and customers.
The work we do has 4 primary outcomes:
The icon in the center of these pillars represents the lifecycle of human-centered digital transformation. We’ve dubbed this Experience Threading and it informs all that we do.
Experience Threading is perpetual because technology continues to shift. It’s pervasive, connecting through all the pillars, because they work in harmony.
Everything we do is supported by our values as an organization, represented by the ring at the base of our framework.
Threadfin Solutions
“Today, using an experience-led approach, the technology needs of employees and customers are discovered first. Only then are IT solutions designed to meet these needs. Using this approach, IT success is measured by employee satisfaction, customer adoption and business metric outcomes as defined by the users.”
Doug Gabbert, Threadfin, President
Human-Centered Digital Transformation
Our process emphasizes understanding the needs, behaviors and experiences of end-users so that digital solutions are designed to genuinely benefit them. This approach leads to better user experiences, greater adoption rates of new technologies and more successful outcomes.
Here’s a high-level look at what’s involved:
user experience (UX)
Human-centered digital transformation places significant emphasis on creating positive and intuitive user experiences.
User research, interviews, surveys and other methods help us understand user challenges, needs and must-have requirements.
& stakeholder involvement
To see and incorporate all aspects of the user experience, partnership between employees, managers and stakeholders is required. Cross-department cooperation is also a must.
Digital changes can be disruptive. Priority must be given to the resources and training that will support users as they adapt to new tools and processes.
assessment
Technical and financial metrics, as well as improvements in user satisfaction, increased adoption rates and positive feedback, are used to gauge success.
Must be considered in every action. Always.
Human-centered digital transformation leverages technology to serve people—not the other way around. Successful initiatives require comprehensive support throughout the entire journey, from strategy and design to implementation, integration, change management and user adoption. This approach allows us to drive successful business outcomes.
Experience Threading
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At Threadfin, we continuously thread experience through every element of the digital journey: cloud architecture, capabilities, cost and risk. See how it’s done.