Expert Access
Infrastructure, Cybersecurity & Cloud
Close skill gaps. Accelerate projects. Reduce risk.
MSPs face intense pressure to excel in compliance-driven, multi-vendor environments. The challenge lies in maintaining deep, senior-level expertise across infrastructure, cybersecurity and networking. Threadfin’s Expert Access fills that gap.
Through a flexible quarterly retainer, you gain certified senior engineers and architects across infrastructure, cybersecurity and cloud solutions—without the overhead of full-time staff. Extend your internal team, strengthen your escalation desk or offer a branded service for customers while keeping costs predictable and outcomes reliable.
Why Expert Access?
Extend your bench and protect your margins
Managed service providers face the same skill gap challenges as internal IT teams, but with added customer expectations. Every escalation, every SLA and every compliance requirement demands specialized knowledge. Expert Access enables MSPs to expand capabilities without adding costly headcount.
How it works
Unified resource pool:
Hours can be applied to engineering or architectural support
Quarterly contract:
Flexible pool of hours, renewed every quarter
Scheduled work:
Predictable delivery aligned to your operational needs
Reports:
Monthly usage & activity reports to track progress & outcomes
Outcomes
Threadfin’s Expert Access program gives MSPs a powerful way to expand capability without expanding payroll. Designed for flexibility and profit, it lets you deliver enterprise-grade expertise in infrastructure, cybersecurity and cloud—under your own brand. Whether you need to fill skill gaps, provide higher-tier escalation or support regulated customers with confidence, Expert Access aligns seamlessly with your model so you can scale efficiently and serve clients better.
Bench extension: Fill skillset gaps without headcount
Escalation desk coverage: Route issues your service desk can’t resolve internally to Threadfin
White-label ready: Offer Expert Access under your own brand while Threadfin delivers behind-the-scenes
Regulated industry fit: Predictable support model with SLA alignment, proactive monitoring & certified expertise
Microsoft alignment: Extend Microsoft cloud & security expertise with complementary networking support
Margin friendly: Simple quarterly pricing makes it easy to package, resell & scale profitably
Common Use Cases & Outcomes
You can put Expert Access to work wherever you need high-impact results. From tightening your security posture to improving uptime, optimizing hybrid networks or strengthening compliance, you choose how to use the hours. Each engagement is tailored to your goals—so you get measurable outcomes, not just activity.
- Firewall & network optimization: Strengthen security posture, reduce audit findings, improve uptime
WAN & hybrid connectivity: Simplify WAN, cut costs & ensure secure access across cloud & data center
Data center fabrics & load balancing: Improve application performance, resiliency & availability
Endpoint & identity protection: Harden devices & access controls to reduce breach risk
Compliance & data governance: Enforce policies for sensitivity, data loss prevention & reporting
Endpoint management: Baseline configurations, compliance checks & automated provisioning
Service Level Alignment
Expert Access is designed to integrate seamlessly with existing service delivery models. Response and resolution targets are tailored to match customer SLAs, ensuring consistent performance, predictable outcomes and full alignment with established operational standards.
Why Choose Expert Access?
Expert Access combines certified expertise, flexible delivery and partner-first structure to strengthen service capability without adding overhead. It enables MSPs to maintain customer ownership, protect margins and deliver enterprise-grade outcomes through a reliable, behind-the-scenes partnership.
Customer ownership stays with you. Threadfin works invisibly behind the scenes.
Predictable margins. Flat quarterly pricing—add profit without hidden costs.
Shared success. You‘re the trusted partner. We ensure delivery excellence.
