Your organization may have determined what issues that need to be solved—and you may have also already prioritized which to tackle first. But how can you make sure you have the right people at the table to get the results you’re really after?
When it comes to digital transformation, so many organizations are getting it wrong. They’re doing digital for digital’s sake, and they never stop to ask ‘Why?’ Only after fully understanding the ‘whys’ should organizations then build solutions rooted in human-centered digital experiences.
Double down on experience. Looking through the lens of 40 years spent in the IT services industry, that’s my plan for the coming year.
While there’s no doubt that technology continues to transform organizations and enable innovation, digital technology isn’t always human-centered.
