EXPERT ACCESS:
Networking & Cybersecurity Expertise On-Demand
Close skill gaps. Accelerate projects. Reduce risk.
Modern networks are complex—spanning firewalls, SD-WAN, cloud connectivity and data center fabrics. Many IT teams struggle to maintain deep expertise across all these technologies, especially with senior engineers in high demand.
Expert Access solves this challenge. Through a flexible quarterly retainer, you gain access to certified senior engineers and architects who can step in when you need them most—for projects, escalations or ongoing optimization.
Expert Access for Enterprise IT Teams
Close skill gaps without adding headcount
IT leaders are under pressure to deliver reliable, secure environments with limited resources. Hiring full-time senior engineers across every major technology is often not realistic. Expert Access bridges this gap by giving your team direct access to certified engineers who can cover the technologies and projects that matter most.
Benefits for IT Teams
With Expert Access, IT departments accelerate initiatives, prevent downtime and maintain security without the cost of hiring additional staff.
Common Use Cases:
- Firewall optimization and tuning
- SD-WAN consolidation
- Hybrid and multi-cloud connectivity
- Data center fabrics and load balancing
- Risk and compliance assessments
Expert Access for Enterprise IT Teams
- You define the areas of focus—such as Cisco, Palo Alto, Fortinet, Arista or cloud networking.
We assign a quarterly pool of hours that can be scheduled for projects or kept available for escalation.
Our engineers provide hands-on support for upgrades, troubleshooting and architectural guidance.
Each month you receive a detailed usage report, making it easy to track results and adjust for the next quarter.
Expert Access for MSPs
Extend your bench and protect your margins
Managed service providers face the same skill gap challenges as internal IT teams, but with added customer expectations. Every escalation, every SLA and every compliance requirement demands specialized knowledge. Expert Access enables MSPs to expand capabilities without adding costly headcount.
Benefits for MSPs
Expert Access allows MSPs to handle escalations efficiently, protect service margins and deliver stronger outcomes for customers. The model aligns with Microsoft-centric environments, supports regulated industries and provides a trusted escalation desk that increases customer confidence.
Common Use Cases:
Complex escalation desk coverage
White-label support for customer projects
Specialized engineering for regulated industries
Microsoft-aligned networking services
High-value SLA management
How It Works for MSPs
- We integrate seamlessly with your service desk, providing escalation coverage your technicians can rely on.
Hours are contracted quarterly and applied across engineering and architecture as needed.
Delivery is white-labeled, allowing you to maintain your brand while Threadfin provides behind-the-scenes expertise.
Reports are provided monthly to give you visibility into value delivered and opportunities to refine.
A Predictable, Flexible Engagement Model
Every Expert Access engagement follows the same framework: a quarterly contract with a defined pool of hours, flexible application across engineering and architecture and monthly reporting for visibility. This approach keeps delivery predictable while adapting to your evolving needs—whether you’re leading an IT department or running a managed service practice.
Why Choose Expert Access?
Expert Access reduces risk, accelerates delivery and lowers costs for both IT teams and MSPs. Enterprises gain confidence that their environments are secure and resilient. MSPs extend their service capabilities while protecting margins. In both cases, Expert Access ensures that when critical expertise is required, it’s available on demand.
